This Return & Refund Policy applies to all purchases made on baethne.com, operated by Baethne, Lungomare di Levante 140, Massa, MS 54100, Italy.
1. 30-Day Return Window
You have 30 days from the confirmed delivery date to request a return. Requests submitted after 30 days of delivery will not be accepted.
2. Eligibility Conditions
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original factory-sealed packaging.
- All original seals, labels, and tags must be intact and unbroken.
- Proof of purchase (order confirmation email or receipt) must be provided.
Due to the hygienic and personal nature of cosmetic and skincare products, we cannot accept returns of any item that has been opened, used, partially used, or has had its original seal broken, regardless of the reason.
3. Restocking Fee
There is NO restocking fee for eligible returns. Customers are not charged any handling fee, return processing fee, or restocking charge for approved returns.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective or damaged product). We recommend using a trackable shipping method for all returns. We are not responsible for items lost in return transit.
5. Physical Return Address
All approved returns must be sent by mail to:
Baethne
Returns Department
Lungomare di Levante 140, Massa, MS 54100, Italy
IMPORTANT: You must contact us at care@baethne.com to obtain a Return Merchandise Authorization (RMA) number before sending any item back. Returns received without a valid RMA number will not be processed and may be returned to sender.
6. Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Opened or used cosmetic products
- Products with broken, missing, or damaged seals
- Gift cards or store credit vouchers
- Items explicitly marked “Final Sale” at time of purchase
- Returns requested more than 30 days after confirmed delivery
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at care@baethne.com with:
- Your order number
- A clear description of the issue
- Photographs of the item and packaging
We will arrange a free replacement shipment or issue a full refund. You will not be required to return damaged or incorrect items in most cases.
8. Refund Processing Timeline
Once your return is received at our facility and inspected (typically within 3–5 business days of receipt), we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be issued securely via Stripe to your original payment method (credit or debit card, Amazon Pay, Klarna, or Link) within 5–10 business days. Your card issuer or payment provider may require additional time to post the credit to your account. For Klarna purchases, Klarna will adjust your payment plan or refund you in accordance with its terms.
9. Order Cancellations
Orders may be cancelled without penalty within 24 hours of placement, provided the order has not yet been dispatched. To cancel, email care@baethne.com immediately with your order number. Once dispatched, standard return procedures apply.
10. Contact
To initiate a return or for any refund questions:
Baethne
Email: care@baethne.com
Return Address: Lungomare di Levante 140, Massa, MS 54100, Italy