Terms of service
Last Updated: May 2026
Welcome to Nutriniva. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website.
1. Company Information
This website is operated by Nutriniva. Throughout the site, the terms “we,” “us,” and “our” refer to Nutriniva.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your country, region, or place of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products for any illegal or unauthorised purpose.
3. Online Store Terms
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, website content, product images, branding, or design without our written permission.
You must not transmit any viruses, malware, or harmful code through our website.
Any breach of these Terms may result in immediate termination of your access to our Service.
4. Product Information
We aim to display product information, descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, pricing, or other content on the website will always be complete, accurate, current, or error-free.
Product packaging, labels, and ingredients may vary slightly from images shown on the website.
For supplement products, please always read the product label, directions, ingredients, warnings, and any usage instructions before use.
5. Health & Supplement Disclaimer
Products sold on this website are intended to support general wellness and lifestyle routines.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Information on this website is provided for general informational purposes only and should not be considered medical advice.
You should consult a healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision.
Results may vary from person to person.
6. Orders
When you place an order, you agree that all information provided is accurate, complete, and current.
We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to orders that appear fraudulent, suspicious, incorrectly priced, or placed in violation of these Terms.
If we cancel your order after payment has been made, we will issue a refund to your original payment method.
7. Pricing & Payments
All prices are displayed on our website and may be changed at any time without notice.
We reserve the right to correct pricing errors, even after an order has been submitted. If an error affects your order, we may contact you to confirm whether you wish to continue with the corrected price or cancel the order.
Payment must be completed at checkout before an order is processed.
8. Shipping & Delivery
Orders are usually processed within 1–3 business days.
Estimated transit time is usually 3–8 business days, depending on your location and shipping carrier.
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, high order volume, weather, customs, or circumstances outside our control.
Once your order has shipped, you may receive tracking information by email when available.
9. Returns & Refunds
We offer a 30-day return policy.
Returns are available by mail with:
- No return fees
- No restocking fees
- No hidden return costs
To be eligible for a return, items must usually be unused, unopened, in their original packaging, and returned within 30 days of delivery.
Approved refunds will be issued to the original payment method within 10 business days after the return is received and inspected.
For full details, please review our Refund & Return Policy.
10. Consumer Rights
Nothing in these Terms affects your statutory rights under applicable United Kingdom consumer protection laws.
If you are a consumer in the UK, you may have certain rights regarding faulty goods, misdescribed products, cancellations, refunds, and returns under applicable UK law.
11. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders.
You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment details, so we can complete your transactions and contact you when necessary.
12. Third-Party Services and Links
Our website may include links to third-party websites, tools, payment providers, shipping providers, or applications.
We are not responsible for the content, accuracy, policies, practices, or services of third-party websites or providers.
Your use of third-party services may be subject to their own terms and privacy policies.
13. User Comments, Reviews, and Feedback
If you submit reviews, comments, feedback, photos, or other content to us, you agree that we may use, edit, publish, or display such content for business, marketing, or website purposes, unless prohibited by law.
You agree not to submit content that is unlawful, abusive, defamatory, misleading, offensive, or infringes the rights of others.
We reserve the right to remove or refuse any content at our discretion.
14. Intellectual Property
All website content, including text, graphics, logos, images, product descriptions, designs, icons, and layout, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
15. Prohibited Uses
You are prohibited from using the website or its content:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect personal information of others without consent
- To interfere with the security or operation of the website
- For fraudulent or abusive activity
We reserve the right to terminate your access to the Service for violating any prohibited uses.
16. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
We do not guarantee that our website will be uninterrupted, secure, error-free, or available at all times.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
17. Indemnification
You agree to indemnify and hold us harmless from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party rights.
18. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
19. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.
Your continued use of the website after changes are posted means you accept those changes.
20. Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and interpreted in accordance with the laws of the United Kingdom.
21. Contact Information
For questions about these Terms of Service, please contact us at:
Email: support@nutriniva.com